FAQ’s
General FAQ’s
-
Yes, there is free 1 hour parking on Old Great Northern Highway. Press the Green button to receive your free ticket.
There is paid parking in the parking lot just next to the Village and free parking along Cosmos Lane.
-
Generally, no. Any cancer treatments or radiation treatments need to have the consent of the treating Oncologist before massage and skin care can be used in the area.
If you have had skin cancers removed from your face or neck I cannot treat you for at least 8 weeks after healing. Your Doctor will also need to give consent.
-
Fistly – it’s always a good idea to take a photo of your skin care at home. This gives us a great idea of how your skin is going to react to our treatments.
Secondly, dress for comfort – loose pants or clothes that are easily removed are best. Bring socks if you get cold and don’t wash your hair before coming in….we will be messing it up!
A good idea is to leave all your jewellery at home as you’ll be asked to take it off anyway. This prevents any risk of losing precious items.
And lastly, come with zero expectations. Let us tailor a treatment to suit your skin and trust that we’ve done this many times before!
Booking & Cancellation Policy
All bookings are to be made either online or in studio with a 25% deposit.
Deposit amount will then be taken off the price of the treatment on the day of appointment.
We have a strict 48 hour Cancellation and Change policy which means that no cancellations, reschedules or changes to services booked can be made within 48 hours of the allotted appointment time.
Failure to adhere to the Cancellation & Change policy will mean you lose your deposit.
Any cancellations or changes made outside of the 48 hour limit means your deposit can be transferred to your rescheduled booking. Deposits are non refundable. However, they can be transferred to a friend or family member.
